Sangoma PBXact UC Appliance 1200

Sangoma PBXact UC Appliance 1200 supports up to 1200 licensed extensions and 350 Simultaneous Calls.

Ideal for Contact Center or Enterprise Office Deployments

Sangoma PBXact UC Appliance 1200 is a premise-based appliance built for mid-sized enterprises and branch office locations looking to seamlessly integrate IP phones, VoIP trunks and PSTN connectivity while improving employee collaboration and productivity with a large suite of advanced features. Sangoma PBXact UC Appliance 1200 supports up to 1200 licensed extensions and 350 Simultaneous Calls.

Included PBXact Features

Enhanced Modules

All PBXact appliances includes the follow enhanced modules:

Call Recording Reports
Class of Service
Conference Pro
Extension Routing
Page Pro
SysAdmin Pro
Voicemail Notify
Voicemail Reports
Fax Pro
Park Pro
XMPP Pro

Quick-Start Installation Wizard

The quick-start Installation Wizard for PBXact makes it incredibly easy to get your PBX set up with basic configuration in just a few minutes!

User Control Panel for Personal Administration

UCP provides each user with a web based login to allow easy control of their person- al experience from any device. Users can view their call history, view contacts, set their presence and personalize their phone soft-keys like call forwarding, follow me, call waiting and do not disturb.

Zulu UC Desktop and Mobile Integration

Zulu UC Desktop and Mobile Integration is included with all PBXact Systems. The desktop client provides users with: a feature-rich softphone for true office mobility including SMS and FAX capabilities, click-to-call from web browsers and screen pops for helpdesk integration. The mobile client for iOS and Android includes softphone, chat, contacts sync, and more, allowing you to access your extension remotely on your mobile phone.

Integration with Sangoma IP Phones

Zero Touch Provisioning

Designed specifically for PBXact, Sangoma’s line of IP Phones auto-provision themselves out-of-box using our Redirection Service and EndPoint Manager Module.

Full Suite of Phone Applications

A suite of applications to control functions and settings directly from the screen of IP phones. No need to remember feature codes! PhoneApps are built-in to Sangoma IP Phones and also offered to 3rd party vendors

DATASHEET

General Features:

Unlimited auto-attendant / IVR
Flexible time-based call routing
Class of Service
User management and group creation
Fax Pro – unlimited inbound / outbound fax-to-email
Hunt / Ring groups with pre-call announcement
Music-on-hold
Voicemail-to-email
Voicemail blasting
Directory
Customizable announcements
Built-in multi-language IVR, voicemail and announcements
Mult-language admin GUI and end user device support (UCP and IP phones)
Calling queues (ACD / IVR)
Built-in calendar used for call-based
routing (Holiday and office hours routing)
Enhanced timezone support
Call Recording Reports
Call logging interface
Secure communications (SRTP/ TLS)

Call Features:

Unlimited conference bridge and control
Follow me / Find me calling
HotDesking
Intercom
Enhanced Paging (Page Pro): Valet style, scheduled with custom recording
Call Parking / Call Pickup
Caller-ID
Do-not-disturb
Call Forward
Call Waiting
Call History and CDR
Speed Dial
Caller Blacklist
Multi-parking lot (Park Pro)

Unified Communications:

End User Control Panel (Dashboard):

Conference rooms
Voicemail control
WebRTC phone with chat
IP Phone programmable button customization (EPM for UCP)
Fax dashboard
Call forwarding, call-waiting, DND and follow-me control
Presence
Zulu UC Desktop Integration
Desktop softphone (Windows and Mac): call, team chat, fax, SMS, presence
lick-to-Call from browser, email client and CRM
Screen-Pop for helpdesk and CRM
Mobile Client
iOS/Android Support
Softphone, chat, contacts sync & more
CRM Integration
SugarCRM, SuiteCRM, SalesForce, Zoho, ConnectWise
Click-to-call, call history, call recording, screen-pop

Telephone Features:

Built-in Auto-Provisioning with redirect service (Included with Sangoma IP Phones)
EndPoint Manager – centralized tool for IP phone provisioning for customization and configuration (Included with Sangoma IP Phones)

Call-Center Features (Built-in):

Call Queuing (ACD)
Advanced Ring Strategies
Caller Announcement
Agent wrap-up time
Max- Queue callers
CRM Integration
Call Recording

Licensed Add-ons (Additional Fee):

XactView Wallboard – user status view and call control
Professional greetings
Queue – call center statistics, barging, call-override, advanced call-center reporting
EndPoint Manager for non-Sangoma Phones
Queue call-back for inbound callers
Web Call-back
Outbound campaign (Call-center feature)
Appointment Reminder
Outbound Call Limiting
Hotel Property Management

Protocol & PSTN Support:

SIP V1/V2, IAX2
ISDN PRI (T1/E1), Analog, BRI with telephony cards (Sold as option)

Codec Support:

Software : ulaw, alaw, gsm, g.722, g.726, slin, ilbc and *g.729 May impact overall call capacity *PBXact 14 and above
Hardware : Option to add D100 or D500 Sangoma Transcoding Card supporting: ulaw, alaw, slin, g.729, g.723, g.722, g.726, gsm and ilbc

Hardware:

6x GB Ethernet ports
1x VGA
2x USB ports
1x serial console (RJ45)
4 PCI express slots
Rack-mount rails included
Unit dimension : 430 x 520 x 44.5mm (WxDxH))
Unit weight : 13.5kgs (30lbs)
Dual modular internal 100~240 VAC power supplies